Temporary Medical Associate - Red Hook, Brooklyn

NYU Langone Health•Brooklyn, NY

About The Position

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about Family Health Centers at NYU Langone , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , Twitter , YouTube and Instagram . Position Summary: We have an exciting opportunity to join our team as a Temporary Medical Associate - Red Hook, Brooklyn. In this role, the successful candidate The Medical Associate performs supportive services to providers and clinical staff in the care of patients in the ambulatory care setting in accordance with the policies and procedures of the FHC.

Requirements

High School Diploma and Graduate of an accredited Medical Assistant program, BLS certified.
Medical Assistant Certificate
Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

1-2 Years outpatient ambulatory care experience
spanish speaking

Responsibilities

Demonstrates knowledge and skills necessary to provide care based on physical, psychosocial, educational, safety and age-related criteria pertinent to the patients served in his/her assigned area.
Registration functions in accordance with Registration polices including, but not limited to: a) Responsible for patient check-in and check-out. b) Translation needs & documentation. c) Gathers all patient demographic related data and materials from patients and/or their representatives. d) Verification of Primary Care Provider. e) Verification of Site Indicator. f) Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. g) On subsequent visits, asks them to verify demographic info and makes any necessary edits. h) Web enable all eligible patients for the patient portal. i) Ensure patients review and sign electronic patient related documents including consent, financial agreement, HIPAA, HIE, etc. j) Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff. k) Scans all necessary documents (insurance cards, lab requisitions, faxed reports, etc) into the intake EMR system.
Greets all patients, family or other related individuals while maintaining excellent customer service and professionalism at all times. Including observes and alerts the nursing staff of patients who appear in need of urgent care
Retrieves laboratory and ancillary test results from the computer or contacts the lab for retrieval of the information for the providers .
Completes, retrieves and/or prints patient forms and attends staff meetings and review/signs minutes of meetings not attended. Maintains competence through in-service and educational programs. .
Check Out functions in accordance with discharge polices including, but not limited to: a) Checks for completeness of encounter forms and prescriptions ; b) Verifies insurance Create follow up appointments or manual recall in accordance with the providers instructions c) Create appointment for specialty services (including radiology) and ensure referrals are in place. d) Print all necessary documents for patients to take home: AVS, Referrals, Lab/Rad forms Distribute Metro Cards when appropriate and reconciles with their supervisor as requested.
SmartID: Effectively reviews patient MPI data to ensure that the correct patient is selected for registration or appointment scheduling
Demonstrates EMR competency and has ability to handle emergency situations
Obtains vital signs, height, weights, head and chest circumferences and documents accurately as needed in addition to performs venous phlebotomy/blood draws-clinical functions of general medical assistants
Works in conjunction with the healthcare team, participating in site improvement efforts and accepting coverage assignments. Maintains cooperative and professional relationships with providers, nurses and office and clinical staff. Understands integral role as part of a healthcare team and is an active participant regarding patient workflow and barriers to care and safety concerns
Monitor inventory of front desk supplies (paper, appointment cards, etc.) and communicate to supervisor or manager when to reorder/restock
Financial functions in accordance with Financial polices including, but not limited to: Insurance eligibility verification at every visit, Collect Co-pays, Deductibles, Self-Pay fees according to self-pay rates when applicable, Determine eligibility for Uninsured patients for other financial programs and assist with application completion, Performs Cashiering tasks as assigned
Telephone functions in accordance with telephone polices including, but not limited to: a) Answer phones timely in a pleasant and professional manner including identifying the facility’s name and registrar’s first name. b) Identify the nature of the call and act appropriately. c) Take messages as necessary. d) Directs caller to appropriate person or area. e) Perform outreach phone calls as directed by supervisor for FHC
Demonstrates a sensitive and supportive attitude towards patients, families and/or significant others and Provides translation communication as needed to facilitate the patient and provider interaction.
Reports problems or concerns such as patient complaints, process workflows/conflicts, need for further skill training and/or other work related matters to their supervisor
Reinforces health teaching to patients/families; Helps with the setup of telemedicine visits with the patients and providers at the site
Flexible with reassignment to other Family Health Center sites including School Based Health clinics as needed as a floater to the network

Benefits

Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.
Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement.
The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support.
Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
The benefits and wellness package is designed to allow you to focus on what truly matters.

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