Temporary Lobby Navigator

A Wider Circle • Silver Spring, MD

11d • Onsite

About The Position

The person will work on average, 6 hours per week. The person is a friendly, reliable community member who helps create a welcoming, well-organized, and engaging lobby environment. The Lobby Navigator's core role is helping more people get engaged in our group workshops and events, as well as in individual therapy, resource navigation, and other services. The Lobby Navigator does this by getting to know community members and actively encouraging them to participate in on-site health-related activities and programs that are the right fit for them. The ultimate goal of this role is simple but important: help more people feel comfortable, informed, and motivated to engage in health activities offered at the Hub.

Requirements

• Member of the Highlands neighborhood or surrounding community
• Have a warm, outgoing personality and enjoy talking with people
• Be comfortable engaging a wide range of community members
• Set respectful boundaries while remaining welcoming
• Be dependable, punctual, and self-directed
• Have strong informal communication skills
• Be sensitive to cultural norms of a client
• Maintains confidentiality of client situations you may learn in this role

Responsibilities

• Welcome and engage community members as they enter the Hub
• Provide clear, friendly information about available activities and services
• Encourage participation in morning health activities through conversation and relationship-building
• With other staff and volunteers, help manage the flow of people and activities in the lobby to ensure the space feels calm, safe, and organized
• Support appropriate use of shared space and gently redirect as needed
• Serve as a visible, approachable presence during assigned hours
• Communicate observations, patterns, or issues to Hub staff as appropriate
• Conduct surveying periodically
• Performs other capacities as needed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed