Temporary Lead Cashier

Tapestry • Grand Rapids, MI

83d

About The Position

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Requirements

• 1-3 years of previous cashier experience in a luxury retail service environment preferred
• Possesses current knowledge of fashion trends and competition in the marketplace
• High school diploma or equivalent; college degree preferred
• Knowledge of cash register systems
• Basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
• Ability to utilize walkie talkie
• Understanding and reading price and product release sheets

Nice To Haves

• Polite and friendly
• Positive attitude and energy
• Takes ownership of role
• High level of personal and professional integrity
• Highly collaborative
• Appropriate sense of urgency
• Remains balanced and focused and maintains composure under pressure
• Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
• Comfortable with technology
• Willingness and ability to learn new technology‐based procedures
• Ability to handle customer concerns and answer their questions appropriately
• Ability to partner with management appropriately on customer issues
• Ability to multitask and prioritize
• Ability to adapt to each customer/ their needs and their style/ relate to their experience
• Ability to be efficient without compromising customer service
• Ability to speak knowledgeably and with confidence about product
• Ability to communicate clearly to a wide variety of customers and overcome language barriers
• Ability to impact customer decisions
• Knowledge of when to be flexible and switch gears
• Knowledge of store policies and procedures
• Knowledge of and support of the 'porter program' policies

Responsibilities

• Creating a lasting impression
• Greeting the customer with a smile and eye contact and offering your name
• Interacting genuinely and naturally with the customer
• Act as an ambassador to the Insider Program
• Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
• Reading cues and determine customer’s needs
• Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality
• Perform cashier end of shift audits in partnership with store management
• Verify/approve/complete return process in accordance with Policy
• Ensure repairs are processed in accordance with Policy in partnership with management
• Ensure all damaged/scrap returns are labeled and ticketed in partnership with management
• Assist in training and development of Cashiers in partnership with management
• Monitor and report any equipment issues to management
• Maintaining SKU integrity
• Maintaining Cashwrap organization and cleanliness
• Suggesting multiple add‐ons and selling gift cards
• Maintaining media and cash accurately and in compliance with Policy
• Delivering product purchases to the customer appropriately

What This Job Offers

• Education Level: High school or GED