Temporary IT Support

Community Day Charter Public School • Lawrence, MA

79d

About The Position

The IT Support Specialist will be responsible for providing general IT support to ensure all employees have the technology they need to complete their work. This position is a full-time, Monday through Friday, 8am to 4pm, reporting to the Chief Administrative Officer.

Requirements

• Associate's degree or higher is preferred
• 1 - 3 years' experience working in IT support is preferred
• Customer service/helpdesk experience is preferred
• Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment
• Working knowledge of relevant operating systems, software and programming including but not limited to: Windows Active Directory/Group Policy Management, Google Management, MacOS/iPad configuration and management
• Basic understanding of networking concepts (DHCP, DNS, etc)
• Bilingual language ability in English/Spanish is highly preferred

Responsibilities

• Support general IT needs of school and agency including but not limited to providing technical support and troubleshooting computer problems
• Install company software and hardware as needed
• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals
• Analyze and assess customer service requests and provide prompt technical solutions
• Provide IT training throughout the agency as requested
• Provide back up support and technical assistance for IT manager
• Contact and effectively communicate with users by telephone, electronic communications, or in person
• Provide technical support for customers assigned to remote locations as required

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees