Temporary Human Resources Director

HEI Hotels & Resorts•Berkeley, CA

20h•$155,000 - $165,000

About The Position

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests—and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Temporary Task Force Director of Human Resources will provide interim leadership and oversight of the HR function at the Claremont Resort & Club. The temporary assignment is expected to last 5-6 months. This role ensures continuity in human resources operations including supporting associates, maintaining compliance and ensuring effective management of the Human Resources function. This will include recruiting, training, compliance with statutory requirements and the execution of associates relations activities, in order to provide associates with the guidance, and support necessary to achieve their guest service and business objectives.

Requirements

Previous hotel experience as a Human Resources Manager or Director within the state of California is required.
Ability to deal effectively with all applicants and associates with tact and diplomacy, to diffuse anger and collect accurate information and resolve conflicts.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system.
Ability to prepare correspondence and meet deadlines.
Ability to prepare office memorandum and correspondence as well as provide clear and meaningful instructions, guidance, and counseling to all associates.
Ability to observe associates in the workplace, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale.
Ability to work effectively under time constraints and deadlines.
Ability to stand, walk and sit and continuously perform essential job functions for an eight-plus hour shift with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

HRIS experience with Workday is strongly preferred.

Responsibilities

Provide assistance, guidance and counseling to the General Manager, management staff and associates at assigned hotel in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions.
Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, payroll and associate relations activities, relating to all hotel personnel.
Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs.
Instruct training classes, analyze and review current and proposed methods, consult with and make recommendations to the management staff for improvement.
Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates.
Conduct interviews for all management positions.
Ensure all other pre-selection activities are completed, including reference checks, background checks, etc.
Ensure all new hires and existing associates possess proper employment eligibility verifications.
Ensure compliance with all Company policies and procedures and Federal, State and Local laws and regulations which pertain to Human Resources.
Implement new procedures and communicate verbally and in writing any new requirements.
Direct and administer associates relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate.
Monitor the associate performance appraisal programs.
Analyze evaluations to ensure appraisal comments are appropriate and verify goals are measurable and achievable.
Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems.
Coordinates managing all labor relations activities by administering union contracts and ensuring compliance.
Responds to all grievances in writing, negotiates settlements and acts as the hotel representative at all arbitrations, where applicable.
Performs any other job related duties as assigned.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
HEI also provides pet insurance through the ASPCA.
For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
Specific details and eligibility of these programs vary by location and employment status.

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