Temporary Housing Contracts & Assignments Coordinator

Cornell University

95d • $26 - $28

About The Position

The Temporary Housing Coordinator reports to the Assistant Director of Housing Contracts and Assignments and contributes to the development, implementation, and assessment of Cornell’s housing program and residential experience for approximately 9,200 residential students within the Division of Student & Campus Life at Cornell University, which serves a campus of 24,000 students. The position assists with planning, maintaining, and implementing all key housing operations, including housing contracts, selection and room assignments, and billing processes for undergraduate, graduate, and professional students. Additionally, this role manages customer service efforts, ensuring prompt, high-quality service for students, parents, and campus partners, including regularly triage and responding to housing inquiries or issues that arise through various platforms and in-person interactions. This position also supports front-desk operations serving as a backup for the Office Coordinator as needed. The role involves participating in strategic marketing efforts, departmental and divisional committees, liaising with campus partners, and major events like opening, closing, commencement, and reunion weekends, which may include occasional nights and weekends. This position is a temporary role through approximately June 30, 2026. Extensions beyond that, including promotive opportunities into a non-term role, depend on anticipated business needs, available funding, and work performance.

Requirements

• Associate’s degree with two (2) to four (4) years of administrative/office experience in higher education or an equivalent combination of education and experience.
• Experience addressing customer service needs through various avenues, including phone, email, live chat, and in-person interactions.
• Ability to work independently and as part of a team on projects and assignments.
• Experience building collaborative partnerships with various stakeholders.
• Experience working with inclusion, belonging, and wellbeing programs.
• Proficiency with Microsoft Office Suite, database management tools, Zoom, and other web-based platforms.
• Ability to occasionally work nights and weekends.

Nice To Haves

• Previous experience supporting housing operations in a larger, complex university setting.
• Experience with housing operations, including housing assignments, billing, and operational processes.
• Experience with housing management software systems, particularly StarRez.
• Experience supporting strategic marketing and communication plans.

Responsibilities

• Assist with planning, maintaining, and implementing housing operations including contracts, selection, and room assignments.
• Manage customer service efforts for students, parents, and campus partners.
• Respond to housing inquiries or issues through various platforms and in-person interactions.
• Support front-desk operations as a backup for the Office Coordinator.
• Participate in strategic marketing efforts and departmental committees.
• Liaise with campus partners and assist in major events like opening, closing, and commencement.

Benefits

• Employee wellness programs.
• Workshops.
• Childcare and adoption assistance.
• Parental leave.
• Flexible work options.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree