Temporary Hotline Representative
About The Position
This job posting is reserved for administrative use only and is not an active open job posting. Please do not apply to this posting unless directed by the Maricopa County Human Resources Department. Unsolicited applications submitted for this posting will not be processed. If you have questions regarding this posting, please contact Recruitment & Talent Acquisition Services at 602-506-3755. It's election season, and we need your help! Calling all Customer Service professionals! As a Temporary Hotline Representative, you will take inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters. You are responsible for creating a detailed ticket of each call, providing troubleshooting assistance, ordering supplies, and dispatching help to the Vote Center when needed. Maricopa County Elections serves over 2.5 million registered voters as they exercise their right to make informed decisions regarding the selection of local and national leaders and ballot measures. We believe in teamwork, creating a vibrant, exciting work environment, and pursuing opportunities to make a positive impact in the communities that make up the 4th largest and fastest-growing County in the United States! Our work supports elections in cities, towns, school districts, and special districts, and we look forward to welcoming you to our team!
Requirements
- This position requires a high school diploma or GED.
- Must be a registered voter or have the ability to become a registered voter in the State of Arizona by time of hire
- Must pass an applicable background screening
- Must demonstrate strong professional skills with internal and external stakeholders (written, telephone, and verbal)
- Must be able to work overtime as necessary
Nice To Haves
- One or more years of poll worker experience
- One or more years of general office experience
- One or more years of moderate computer use experience
- One or more years of election experience
Responsibilities
- Takes inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters
- Creates tickets detailing the call and what transpired
- Provides troubleshooting over the phone, placing tickets for order supplies, or dispatching help to the Vote Center
- Assists other divisions of Elections with their daily functions and activities
Benefits
- Work with a greater purpose
- Opportunities for growth and development within Maricopa County
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
