Temporary Guest Services Ambassador

Museum Of Fine Arts, Houston-posted about 1 year ago

Full-time

Houston, TX

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The Temporary Guest Services Ambassador at the Museum of Fine Arts, Houston, plays a crucial role in enhancing the visitor experience by providing exceptional hospitality and support. This position involves greeting guests, assisting with ticket sales, managing guest flow during busy events, and ensuring a welcoming environment. The ambassador will also participate in training programs and stay informed about exhibitions to effectively engage with visitors and promote museum offerings.

Complete the Museum's Fine Art of Hospitality training program and adhere to service standards.
Greet and assist guests, providing a welcoming environment.
Sell or reserve tickets and memberships for various museum offerings.
Assist with entrance management during high-traffic events, including ticket scanning and line management.
Redirect guests to alternative experiences when necessary.
Participate in curatorial briefings about art and exhibitions.
Engage with guests to understand their interests and share knowledge about the museum's collections.
Make recommendations to enhance the visitor experience.
Distribute guest resources such as maps and schedules.
Understand visitor policies and emergency procedures to assist with guest safety.
Notify security of any safety or security concerns.
Ensure efficient guest flow by addressing signage and wayfinding issues.

Exceptional social skills, including initiating interactions and maintaining eye contact.
Empathetic and persuasive communication skills, both verbal and written.
Tidy appearance and good hygiene.
Ability to maintain professional composure and tactfully handle guest feedback.
Availability to work up to 40 hours per week, including evenings and holidays.
Ability to stand and move around the museum for extended periods.
Experience in museum, retail, or hospitality industry is a plus.
Strong interest and basic knowledge about art.
Ability to interact with a diverse group of people.

Some college education preferred.
Fluency in more than one language, especially Spanish, is preferred.
Experience with cash and credit card transactions.
Familiarity with POS and online ticketing systems.

Equal opportunity employment
Commitment to diversity, equity, accessibility, and inclusivity

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