Temporary Guest Services Ambassador

Museum Of Fine Arts, Houston • Houston, TX

372d

About The Position

The Temporary Guest Services Ambassador at the Museum of Fine Arts, Houston, plays a crucial role in enhancing the visitor experience by providing exceptional hospitality and support. This position involves greeting guests, assisting with ticket sales, managing guest flow during busy events, and ensuring a welcoming environment. The ambassador will also participate in training programs and stay informed about exhibitions to effectively engage with visitors and promote museum offerings.

Requirements

• Exceptional social skills, including initiating interactions and maintaining eye contact.
• Empathetic and persuasive communication skills, both verbal and written.
• Tidy appearance and good hygiene.
• Ability to maintain professional composure and tactfully handle guest feedback.
• Availability to work up to 40 hours per week, including evenings and holidays.
• Ability to stand and move around the museum for extended periods.
• Experience in museum, retail, or hospitality industry is a plus.
• Strong interest and basic knowledge about art.
• Ability to interact with a diverse group of people.

Nice To Haves

• Some college education preferred.
• Fluency in more than one language, especially Spanish, is preferred.
• Experience with cash and credit card transactions.
• Familiarity with POS and online ticketing systems.

Responsibilities

• Complete the Museum's Fine Art of Hospitality training program and adhere to service standards.
• Greet and assist guests, providing a welcoming environment.
• Sell or reserve tickets and memberships for various museum offerings.
• Assist with entrance management during high-traffic events, including ticket scanning and line management.
• Redirect guests to alternative experiences when necessary.
• Participate in curatorial briefings about art and exhibitions.
• Engage with guests to understand their interests and share knowledge about the museum's collections.
• Make recommendations to enhance the visitor experience.
• Distribute guest resources such as maps and schedules.
• Understand visitor policies and emergency procedures to assist with guest safety.
• Notify security of any safety or security concerns.
• Ensure efficient guest flow by addressing signage and wayfinding issues.

Benefits

• Equal opportunity employment
• Commitment to diversity, equity, accessibility, and inclusivity

What This Job Offers

• Job Type: Full-time
• Industry: Museums, Historical Sites, and Similar Institutions
• Education Level: Associate degree