Jobs in this career family develop, maintain, and support computer systems, software and networks. Functions include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, computer networking, telecommunications, systems development, database administration, server administration, website management, programming, desktop support, and help desk operations. Professionals at the intermediate level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. At the intermediate level, duties may be more limited in scope and are performed with guidance and direction from other professionals. Position Empasis: The GME Software Support Specialist provides software support to the Graduate Medical Education Office, which supports 115+ ACGME accredited residency and fellowship programs and specifically focuses on the residency management software “MedHub”. The Software Support Specialist will provide operational support, technical and training support, and strategic planning for software utilization. This individual shows personal accountability and responsibility by managing multiple projects simultaneously, including but not limited to providing education and training for the residency management system, managing verification of resident and fellow onboarding documentation, and ensuring end users are compliant with university and program accreditation requirements. The position demonstrates robust analytical skills for technical support. This individual regularly audits the system and reports upon completion of required tasks. This role will also provide analysis and strategic recommendations on systems’ enhancements. They may also build business intelligence through time for insights, recommendations, tracking and overall efficiency in the use of the system and the ability to analyze the data with ease. This individual will have a foundational skillset in IT, have an interest in learning the Graduate Medical Education software thoroughly, provide excellent customer service and training, and provide insights using data.