Temporary GME Software Support Specialist

University of Colorado-posted about 2 months ago

$32 - $40/Yr

Full-time • Mid Level

Hybrid • Aurora, CO

5,001-10,000 employees

Educational Services

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The GME Software Support Specialist provides software support to the Graduate Medical Education Office, which supports 115 ACGME accredited residency and fellowship programs and specifically focuses on the residency management software "MedHub". The Software Support Specialist will provide operational support, technical and training support, and strategic planning for software utilization. This individual shows personal accountability and responsibility by managing multiple projects simultaneously, including but not limited to providing education and training for the residency management system, managing verification of resident and fellow onboarding documentation, and ensuring end users are compliant with university and program accreditation requirements. The position demonstrates robust analytical skills for technical support. This individual regularly audits the system and reports upon completion of required tasks. This role will also provide analysis and strategic recommendations on systems' enhancements. They may also build business intelligence through time for insights, recommendations, tracking and overall efficiency in the use of the system and the ability to analyze the data with ease. This individual will have a foundational skillset in IT, have an interest in learning the Graduate Medical Education software thoroughly, provide excellent customer service and training, and provide insights using data.

Partner closely with the systems administrator of the residency management software, MedHub, for day-to-day and annual operational and systems maintenance and processes.
Creates visual guides, timelines, and tips for MedHub. Conduct training for large groups (100 ) and small group or 1:1 training sessions, for the ongoing effective use of MedHub.
Acquire an extensive knowledge-base and analytic ability to troubleshoot software functionality inquiries from end users and communicate solutions in compliance with ACGME accreditation (where applicable).
Ensure ongoing operational support including but not limited to; Resident and faculty demographics, scheduling, evaluations, case logging, portfolios, and contracts.
Review and enhance processes for the training of end users on MedHub.
Audit MedHub through data mining and identify efficiencies and optimization.
Provide reports and summarize key points to highlight efficiencies to leadership. Provide a plan of action that decreases disruption to end users and maximizes the cleansing and ease of the system.
In collaboration with leadership, optimize MedHub through streamlined processes, ensuring data integrity, cleansing data inputs, and the collection of information and in accordance with accreditation.
Document processes and systems enhancements resulting from implementation of efficiencies.
Manages annual updates for onboarding in MedHub and on the GME onboarding website.
Creates and implements processes to ensure timeliness and accuracy of the annual input, matriculation, and termination of all incoming, continuing/transferring and exiting Residents in MedHub.
Creates and updates forms, documentation, and instructions to Program Coordinators on the GME onboarding website in collaboration with GME staff and the affiliated hospitals.
Partner across SOM-IT and related teams to understand the flow of data from MedHub.
Work in close collaboration with GME leadership, stakeholders, and the Office of Medical Education to identify target metrics for dashboarding, visualization and reporting.
Identify end-users, target audiences, and support scope towards ongoing data enhancement.
Build visualization using PowerBI in collaboration with SOM-IT business intelligence teams and under the direction of GME leadership.
Approves sponsored user requests for Program Coordinators and incoming rotators.
Distributes Resident/Fellows CU SOM usernames and e-mail addresses to programs.
Works with University IT to troubleshoot Resident login and account issues.
Uploads Resident/Fellow CU account information to MedHub.
Serve on special projects.
Attend ongoing training to deepen understanding of Graduate Medical Education.

Bachelor's degree from an accredited institution in Business, Computer Science, Information Systems, or a related field
1-year of professional level experience providing database support, technical support or systems administration.
Note: A combination of education and related technical experience may be substituted for a bachelor's degree on a year-for-year basis.

Experience in higher education.
Experience in Medical Education and using residency management systems.
Experience auditing software systems and implementing efficiencies.
Experience writing executive summaries and leveraging data to convey opportunities.
Experience guiding and training end users and deploying change management techniques effective.
Experience building and deploying business intelligence and building dashboards, reports and visualizations.
Strong analytical, communication, and stakeholder management skills.
Ability to translate complex technical concepts into accessible solutions for non-technical stakeholders.
Excellent written and verbal communication skills, with the ability to lead workshops and training sessions.
Strong interpersonal and collaboration skills across diverse teams and disciplines.
Ability to manage multiple priorities and adapt to changing business needs.
High attention to detail and commitment to quality and continuous improvement.
Ability to foster innovation and drive adoption of emerging technologies across an organization.
Experience designing and delivering training programs, including instructional materials, hands-on sessions, and virtual learning modules.
Ability to assess user readiness and tailor training approaches to different learning styles and technical skill levels.
Comfortable facilitating change enablement and promoting digital literacy across teams.
Using SQL to build business intelligence.

Temporary employees are only eligible for sick leave benefits.

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