About The Position

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. POSITION OVERVIEW The Food & Beverage (F&B) Coordinator provides administrative, operational, and communication support to the Food & Beverage leadership team to ensure smooth daily operations and exceptional guest experiences. This role serves as a central coordination point across outlets, events, staffing, and vendors, helping translate strategy into execution while maintaining brand, service, and compliance standards.

Requirements

  • Strong administrative, organization, and technical skills.
  • Must be detail oriented and accurate
  • Ability to manage multiple priorities, goal oriented and must meet deadlines.
  • Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
  • Willing to “pitch-in” and assist colleagues with their job duties and be a team player.
  • Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
  • Excellent verbal and written communication skills.
  • Flexibility to meet the demands of a 24-hour operation and work a varying schedule to reflect business needs of the hotel.
  • Technically savvy and proficient with MS Office Applications, specifically Outlook, Word, Excel and PowerPoint.

Nice To Haves

  • Prior experience in a quality luxury hotel or similar industry.
  • Knowledge of hotel structure and interaction between departments.
  • Prior experience with HMS Starwood Hotels

Responsibilities

  • Administrative Support: Operational & Administrative Support Support F&B leadership with daily administrative tasks, reporting, and coordination across outlets
  • Assist with scheduling coordination, staffing changes, and coverage communication as directed
  • Maintain organized records including menus, pricing updates, SOPs, and training materials
  • Prepare agendas, notes, and follow-ups for departmental meetings
  • Scheduling: Managing calendars, ensuring schedules are updated on leaders shared file and scheduling departmental meetings.
  • Document Management: Organizing Banquet Event Orders (BEOs) or Restaurant Event Orders (REOs), creating event signages and maintaining all F&B personnel files.
  • Payroll: Assisting F&B Leadership with payroll processing.
  • Technical Proficiency: Mastery of Microsoft Office (Word, Excel) and familiarity with Point of Sale (POS) systems - Infogenysis and other systems - Birchstreet etc.
  • Communication & Coordination Serve as a liaison between F&B leadership, outlet teams, culinary, events, purchasing, and other departments
  • Communicate operational updates, service changes, and special event details to relevant teams
  • Coordinate logistics for banquets, pool activations, VIP events, and special programming as needed
  • Support onboarding coordination for new F&B team members
  • Events, Menus & Programming Support Assist with planning and execution of F&B-related events, activations, and promotions
  • Coordinate menu updates, printing, digital uploads, and brand compliance reviews
  • Track timelines and deliverables for seasonal launches and special initiatives
  • Financial & Inventory Support Assist with invoice tracking, purchase orders, and vendor documentation
  • Support inventory tracking, PAR level updates, and cost control initiatives
  • Compile basic financial and operational reports for leadership review
  • Inventory & Ordering: Monitoring and ordering par stock levels for office supplies.
  • Guest Experience & Brand Standards Support service recovery efforts by tracking guest feedback and follow-up actions
  • Ensure alignment with brand standards, health regulations, and internal policies
  • Assist with audits, inspections, and compliance documentation as required
  • Guest Interaction: Managing restaurant reservations, drafting responses to guest feedback, and handling general inquiries via phone or email.
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