Temporary Financial Aid Admin Assistant - Customer Svcs Specialist Sr
About The Position
This position is responsible for various aspects of financial aid programs. This position exists to assist the Financial Aid Director in the overall operations of the financial aid office and is responsible for having extensive, accurate knowledge of state and federal regulations and institutional policies and processes. This position serves as the primary contact for prospective/current students, parents, staff, outside agencies and other educational institutions related to communication of financial policies and procedures. Reporting to the Financial Aid Director, this position supervises two to three student workers.
Requirements
- Customer services skills are sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner in person, over the phone and in writing.
- Experience with interpreting data and ability to navigate systems such as Microsoft Suite Software programs and other forms of technology.
- Ability to navigate complex networks of programs, services, and resources, to compile diverse sources of information into answers for customers and to recommend and develop procedural changes.
- Experience working with a diverse population including students identified as first generation, historically disadvantaged, non-traditional, and/or underrepresented students
- Applicant must be authorized to work for any employer in the United States.
- The successful candidate under U.S. Citizenship and Immigration Services regulations must be able to accept work in the U.S. by the day employment begins.
Nice To Haves
- Two-year degree
- One of more years of experience working in Financial Aid, preferably in an urban community college.
- Experience using ISRS and/or a department of education programs.
- Ability to maintain the confidentiality of private information according to law (FERPA, ADA) rules, policies, and procedures.
- Ability to deescalate upset or angry customers so that necessary information can be communicated or appropriate referrals made.
Responsibilities
- Provide culturally responsive customer service to students, staff, and external stakeholders regarding Financial Aid information and questions and concerns.
- Assist in Electronic Aid Processing
- Process and maintain Student Financial Aid Documents and Data
- Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.
Benefits
- 11 paid Holidays
- Vacation Time
- Sick Time
- six weeks of Paid Parental Leave
- low cost medical and dental insurance with low deductibles ($250 - $1500)
- a Pension Plan
- 457(b) and 403(b) retirement plans and other retirement investment options
- pre-tax medical and dental expense (with roll-over option) and dependent care accounts
- employer paid life insurance
- short and long term disability
- professional development and a tuition waiver program for employees and their dependents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
