Temporary Deskside Consultant - Beaumont Tx

Long View Systems • Houston, TX

83d • $25 - $32

About The Position

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Requirements

• 5+ years of related IT experience
• Knowledge of server operations, infrastructure, web interfaces, and remote access tools
• Experience supporting Microsoft environments in a deskside support role
• Experience with the following: Microsoft Office 2010 / 2013 / O365, Windows/Linux/Mac OS environments, Remote support, PC/printer hardware / VPN / Citrix, Active Directory, Supporting mobile devices
• ITIL Incident Management understanding
• Ability to diagnose, research and solve technical and data issues independently
• Ability to work with ServiceNOW

Nice To Haves

• Post-secondary education
• A+ certification

Responsibilities

• Assist all customers with their questions about any of our supported software and computing platforms
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
• Install and support PC, laptop, tablet and mobile hardware and software
• Monitor the performance of the company’s desktop infrastructure and device plans for improved efficiency
• Troubleshoot and diagnose problems and resolve Tier 1 incidents according to the client and/or LVS service catalog
• Escalate Tier 2 incidents according to client specifications
• Install applications and computer peripherals

Benefits

• Medical/Pharmacy benefits for Short Term Employees
• Cost sharing of Medical/Pharmacy benefits with LVS
• Sole responsibility for the cost of Accident and Critical Illness Insurance

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees