Temporary Customer Service Professional I

Cambia Health • Lewiston, ID

78d • $19 - $23 • Remote

About The Position

This is a temporary remote opportunity available to candidates in WA, ID, OR, and UT. This position has the potential to become a Cambia Full-Time position (FTE). This is NOT a commitment or guarantee of full-time employment with Cambia. Starting pay range is $19.75 - $23.00/hour depending on experience and location. HR will reach out and provide specific information. This is a non-benefited role. Upcoming start dates include December 8th, 2025. Your start date will be assigned based on class availability and the date of your application. If you are selected for an interview, please let HR know as soon as possible if any of the start dates listed above will not work for you.

Requirements

• High school diploma or equivalent.
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
• Proficient PC skills and an ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.

Nice To Haves

• Knowledge of medical terminology and coding.
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings.

Responsibilities

• Serve as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
• Roll up your sleeves and do the necessary research to find answers when you don't have them.
• Bring a positive and professional approach to providing every caller with accurate, compliant information.
• Tailor your communications to meet each caller's unique needs.
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
• Prioritize caller satisfaction while representing Cambia's mission and values.
• Seek opportunities to collaborate and improve your skills through feedback and learning.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees