Temporary Customer Care Representative, Human Resources - Virtual

Alight Solutions

1d•Remote

About The Position

Temporary Customer Care Representative, Human Resources We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states: East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin West Region States: Arizona, Idaho, Nevada, New Mexico, Oregon, Utah, Wyoming Only applicants from locations above will be considered. Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. What we offer you As a temporary employee, you will be eligible for the following benefits: Medical, dental, and vision insurance - 100% employee paid, after tax Alight 401(k) Plan – with company match after six months of service Wellness Time – 1 hour for every 30 hours worked Other Programs including the Employee Assistance Program and meQuillibrium

Requirements

At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR Associate’s degree and 2 years or customer service experience, OR Bachelor’s Degree
A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
Ability to receive and immediately apply constructive feedback
Ability to multi-task using several Windows applications at once while assisting a customer on the phone
Flexibility to work a specified shift and extended hours as necessary
For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 20 Mbps/20 Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer.

Nice To Haves

Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services

Responsibilities

Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Proficiency will develop on the job.
Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
Initiating outbound calls to update customers on pending cases or other topics.
Leveraging your computer navigation skills to navigate a robust set of tools/systems - toggle between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.
Communicating with third parties to research and assist customers with updates or inquires.