UTS -Temporary Concur Support Desk Associate (remote) at UNC Chapel Hill
About The Position
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events. Primary Purpose of Organizational Unit Position Summary The primary purpose of this role includes but is not limited to: serve as a member of the team. The position will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System. This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University. This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics. Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.
Requirements
- Candidates must possess at least 2-3 years of customer service experience in an administrative setting plus be detail-oriented.
Nice To Haves
- Experience with Concur Travel Software
- SAP Concur
Responsibilities
- Ensure compliance with university travel and expense policies and regulations through educational efforts.
- Provide expert guidance on travel and expense-related topics.
- Respond to inquiries via phone, email, and support ticket submissions.
- Coordinate ad-hoc trainings or support sessions via Zoom or Teams.
- Ensure travel authorizations, advances, and expense reports are accurate, timely, and efficiently processed.
- Compute and verify travel-related expenses for accuracy.
- Assist campus users with the preparation and review of expense reports.
- Work with campus constituents to resolve complex travel expense reconciliation issues.
- Promote understanding and adherence to university travel policies through ongoing education and communication efforts.
Benefits
- University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
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What This Job Offers
Career Level
Entry Level
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
11-50 employees
