TEMPORARY CLIENT FACILITATORS, PLAZA OFFICE

METROPOLITAN FAMILY SERVICE • Portland, OR

94d • $20 - $21

About The Position

The Client Facilitator position at Metropolitan Family Service is a temporary role that serves as the first point of contact for clients at the MFS Cash Oregon Tax Site. The position is limited duration, running from approximately January 15, 2026, to April 30, 2026, with varying hours between 16 to 32 hours per week. The role requires availability from Wednesday to Sunday, 8:30 am to 5:00 pm, and Monday from 11:30 pm to 8:00 pm. This position does not offer benefits.

Requirements

• High School diploma, GED or equivalent related experience.
• Customer service and/or reception experience.
• Possesses excellent customer service skills and experience working with diverse populations in a high-stress environment.
• Ability to manage multiple projects simultaneously.
• Demonstrates flexibility to adapt to changing priorities and responsibilities depending on the needs of the program.
• Possesses excellent time management, prioritization, and organizational skills.
• Ability to work all scheduled hours and maintain availability through the duration of the assignment.
• Successful knowledge of and competency to operate a personal computer and utilization of the internet.
• Competency in using Microsoft Office and Google Suite.
• Ability to work with scheduling software.

Nice To Haves

• Ability to communicate in Spanish in addition to English is highly preferred.
• Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner.

Responsibilities

• Provide a welcoming environment to clients as they enter the tax site.
• Perform initial client screening to determine if the client is ready and qualifies for MFS Cash Oregon services.
• Respond to questions about general services provided; Client Facilitators are not authorized to answer tax questions.
• Assist clients through the intake process and setting up appointments.
• Answer phone calls and return calls to clients.
• Provide resource and referral information to related services and provide any available literature to clients.
• Ensure strict levels of confidentiality at all times, protecting the security of the clients' personal information and records.
• Provide data entry support as directed.
• Ensure waiting area and tax floor are organized, well-stocked, efficient, and orderly.
• Assist in managing the workflow on the tax floor.
• Staff and support other tax sites when needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED