TEMPORARY CLIENT FACILITATORS- IMPUESTOS

METROPOLITAN FAMILY SERVICE • Gresham, OR

86d • $20 - $21

About The Position

The Client Facilitator is a temporary position at Metropolitan Family Service, working from approximately January 14, 2026, to April 30, 2026. The role involves providing the first point of contact for clients at the MFS CASH Impuestos Comunitarios tax site, assisting with the intake process, answering inquiries, and providing data entry support. The position requires fluency in both Spanish and English, as it serves a culturally specific program for Spanish-speaking clients. The working hours will vary from 16-30 hours per week, with specific availability required on Wednesdays, Thursdays, Fridays, Saturdays, and Sundays.

Requirements

• High School diploma, GED, or equivalent related experience.
• Customer service and/or reception experience.
• Fluency in Spanish and English (read, write, and speak) is required.
• Excellent customer service skills and experience working with diverse populations in high-stress environments.
• Ability to effectively manage and maintain confidential and sensitive information.
• Ability to manage multiple projects simultaneously.
• Demonstrate flexibility to adapt to changing priorities and responsibilities.
• Excellent time management, prioritization, and organizational skills.
• Competency in using Microsoft Office and Google Suite.
• Ability to work with scheduling software.

Responsibilities

• Provide a welcoming environment to clients as they enter the tax site.
• Perform initial client screening to determine if clients are ready and qualify for MFS CASH Oregon services.
• Respond to questions about general services provided; Client Facilitators are not authorized to answer tax questions.
• Assist clients through the intake process and setting up appointments.
• Answer phone calls and return calls to clients.
• Provide resource and referral information to related services and provide any available literature to clients.
• Ensure strict levels of confidentiality at all times, protecting the security of clients' personal information and records.
• Provide data entry support as directed.
• Ensure waiting area for clients is organized, efficient, and orderly.
• Keep volunteer breakroom and bathroom clean and organized.
• Staff and support other tax sites when needed.

Benefits

• Temporary position with a defined duration.
• Opportunity to work in a diverse and inclusive environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED