TEMPORARY CLIENT FACILITATORS, BEAVERTON

METROPOLITAN FAMILY SERVICE • Beaverton, OR

92d • $20 - $21

About The Position

The Client Facilitator position at MFS CASH Oregon is a temporary role based in Beaverton, Oregon, designed to assist clients at the tax site. The position is limited duration, running from January 14, 2026, to April 30, 2026, with varying hours between 16 to 30 hours per week. The role involves providing a welcoming environment for clients, assisting with the intake process, answering inquiries, and supporting data entry tasks. The position emphasizes the importance of equity, social justice, and collaboration within a diverse community.

Requirements

• High School diploma, GED or equivalent related experience.
• Excellent customer service skills and experience working with diverse populations in high-stress environments.
• Ability to effectively manage and maintain confidential and sensitive information.
• Work effectively within a team-dependent environment.
• Ability to manage multiple projects simultaneously.
• Demonstrate flexibility to adapt to changing priorities and responsibilities depending on the needs of the program.
• Excellent time management, prioritization, and organizational skills.
• Ability to work all scheduled hours and maintain availability through the duration of the assignment.
• Successful knowledge of and competency to operate a personal computer and utilization of the internet.
• Competency in using Google Suite.
• Ability to work with scheduling software and an online call center to both make and take phone calls.

Nice To Haves

• Customer service and/or reception experience.
• Ability to communicate in the Spanish language in addition to English is preferred.

Responsibilities

• Provide a welcoming environment to clients as they enter the tax site.
• Perform initial client screening to determine if clients are ready and qualify for MFS CASH Oregon services.
• Respond to questions about general services provided; Client Facilitators are not authorized to answer tax questions.
• Assist clients through the intake process and setting up appointments.
• Answer phone calls and return calls to clients.
• Provide resource and referral information to related services and provide any available literature to clients.
• Ensure strict levels of confidentiality at all times, protecting the security of clients' personal information and records.
• Provide data entry support as directed.
• Ensure the waiting area for clients and the tax site in general is organized, efficient, and orderly.
• Assist the Lead Tax and Financial Services Coordinator with maintaining volunteer break room inventory for snacks and drinks.
• Staff and support other tax sites when needed.

Benefits

• This position does not offer benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED