Temporary Claims Receiver

Burton Snowboards • Burlington, VT

345d

About The Position

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. As a global leader in snowboarding, we're committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

Requirements

• Experience in customer service, Infor M3, and Salesforce preferred but not required.
• General repair skills and knowledge of Burton products preferred but not required.

Nice To Haves

• Strong people skills
• Ability to multitask in a fast-paced environment
• Willingness to work a flexible schedule that changes week to week.

Responsibilities

• Inspect products returned to product service for all Burton brands.
• Determine claim settlements and ensure all claims are handled in compliance with Burton Snowboards' W48 policy and guidelines.
• Unload packages of returned products.
• Answer phone calls, emails, and chats from customer service requesting follow up on claims.
• Inspect returned products, determine whether the damage is covered under the warranty policy, and choose an appropriate disposition that is consistent with the Product Service policy and guidelines.
• Input required information into the system to ensure that future calls can be addressed by all personnel.
• Create orders and deliveries for replacement products.
• Repair some articles when Repair Technicians are unavailable.
• Perform general clean-up of Product Service work area.

Benefits

• Temporary position with an expected end date in April 2025.
• 100% on-site at Burton HQ 266 location.

What This Job Offers

• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing