Temporary Cashier - NBU

North Coast Co op Careers•Eureka, CA

20d•Onsite

About The Position

Customer Experience Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers Greet and interact with customers at the register; model, and ensure customers receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards Seek opportunities to exceed customer expectations and enhance the customer experience Maintain an awareness of promotions and advertisements in order to share information with customers and co-workers Maintain a calm, friendly, and professional demeanor with all customers and co-workers in all situations Offer to bag each customers’ groceries and proactively offer carry out assistance; assist customers with unloading/loading items into carts/baskets as needed Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as needed Department Operations Efficiently and accurately process customer transactions following proper procedures including but not limited to; use of tares, sales of alcoholic beverages, detection of counterfeit currency, use of PLUs and UPCs, entering correct department and prices, handling of all tenders and giving correct change Follow all cash handing policies and procedures; understand and meet expectations of the Cashier Accountability Policy, found in the Cashier Manual Maintain a working knowledge of all register functions and procedures and Front End operations Accurately and efficiently balance cash drawer Answer phones, routing calls to appropriate staff and taking messages as needed Process/create store charges and special orders Assist in keeping the store clean, orderly and organized, including but not limited to; retrieving carts and baskets, keeping floors, sidewalks and parking lot clear of debris, glass and spill clean-up’s, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking Ensure smooth customer flow; assist other cashiers in bagging and other duties as needed to reduce customer wait time As delegated by department supervisor, assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes in order to help new team members become proficient in specific areas and enable them to accomplish assigned tasks Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department Become familiar with the products we carry throughout all departments and where they are located throughout the store Organize tasks efficiently, prioritize, maintain focus, and stay productive Achieve established goals and expected results for the department Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently; process new memberships Regularly check mailbox and/or email for important company communications and review posted memos Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned Sanitation & Safety Maintain a safe work environment according to all department procedures, Safety Manual, federal and state regulations Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code

Requirements

Outstanding customer service skills, actively looks for ways to help customers
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener
Strong attention to detail, time management, and organizational skills
Ability to work on a variety of tasks simultaneously, prioritize while remaining flexible in a fast-paced environment
Ability to understand and adhere to all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines
Works well independently but able to work closely and cooperatively with others
Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives
Disseminates ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner
Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed
Can accept feedback openly without defensiveness
Accepts direction willingly and follows through with delegated tasks
Willing to accept and adapt to change
Analytical ability and proficiency in math
Knowledge of the natural foods industry
Maintain positive relationships with outside professionals and vendors
Maintain confidentiality
Ability to operate all equipment necessary to perform the job
Stand and walk for extended periods of time
Bend and stoop to grasp objects and climb ladders
Bend and twist neck and waist, reach above and below shoulders and squat
Bend and lift loads, not to exceed 75 pounds
Repetitive use of hands for grasping, pushing, pulling, and fine manipulation
Fast paced retail floor and environment
Ability to work in moderate and loud noise environments including, but not limited to; computers, paging, telephones, human voices, sound system and machinery
Occasional job-related travel within Arcata and Eureka
This position customarily works a varied schedule which may include early, late, and/or weekend shifts with occasional overtime and the appropriate meal and rest breaks provided
The position requires reliable dependable performance and punctuality, anything less places a hardship on other employees and store operations, therefore, regular and prompt attendance is essential to this position
Employees are expected to report for work on time, appropriately uniformed and to accurately report all time worked using the timeclock and break sheet procedures

Responsibilities

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers
Greet and interact with customers at the register
Seek opportunities to exceed customer expectations and enhance the customer experience
Maintain an awareness of promotions and advertisements in order to share information with customers and co-workers
Maintain a calm, friendly, and professional demeanor with all customers and co-workers in all situations
Offer to bag each customers’ groceries and proactively offer carry out assistance
Investigate and respond to customer questions and requests promptly
Efficiently and accurately process customer transactions following proper procedures
Follow all cash handing policies and procedures
Maintain a working knowledge of all register functions and procedures and Front End operations
Accurately and efficiently balance cash drawer
Answer phones, routing calls to appropriate staff and taking messages as needed
Process/create store charges and special orders
Assist in keeping the store clean, orderly and organized
Ensure smooth customer flow
Assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes
Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department
Become familiar with the products we carry throughout all departments and where they are located throughout the store
Organize tasks efficiently, prioritize, maintain focus, and stay productive
Achieve established goals and expected results for the department
Develop knowledge of the Co-op’s membership structure
Regularly check mailbox and/or email for important company communications and review posted memos
Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned
Maintain a safe work environment according to all department procedures, Safety Manual, federal and state regulations
Use personal protective equipment (PPE) as required for position
Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code