UTS- Temporary Audience Support Associate (PBS NC)

UNC-Chapel Hill•Chapel Hill, NC

About The Position

Primary Purpose: This position is responsible for providing direct account assistance to donors and viewers. The primary function involves responding to inquiries via email and, when necessary, by phone. Audience Services provides information related to membership, benefits, and account updates while ensuring a high level of customer support. The role requires strong computer proficiency and the ability to accurately interpret and complete account-related requests. With a daily volume ranging from 75–200 inquiries, the position demands strong attention to detail, efficiency, and the ability to respond promptly and accurately. Knowledge: Extensive knowledge of Advancement departmental processes and organizational operations related to the accurate administration of contribution activities, including gift processing, benefit fulfillment, programming, and station-related events.

Requirements

Office Technology: Proficient in Microsoft Office Suite.
Previous experience working within a donor database or Customer Relationship Management ( CRM ) system in a fundraising or customer service environment.
Communication Skills: Ability to communicate ideas clearly, concisely, and in an organized manner.
Skilled in interpreting programs, policies, and procedures to address donor-specific needs.
Detail-oriented with the ability to develop solution-based approaches using a CRM tool.
Proactively provides clarification to ensure team members support the PBS mission with accurate information.
Delivers excellent customer service through courteous, knowledgeable interactions.
Productivity: Demonstrates the ability to produce high-quality work efficiently and within established timelines to effectively support donors and stakeholders.