Temporary Admissions Host

Pacific Science Center•Seattle, WA

6d•Onsite

About The Position

The Temporary Admissions Host is responsible for providing excellent customer service to Pacific Science Center visitors and customers. They ensure guests are welcomed and served in a manner that makes their experience memorable and consistent with Pacific Science Center’s mission and values. They seek opportunities to enhance the guest experience by accurately handling ticketing sales transactions and sharing information about onsite operations programs and membership opportunities.

Requirements

Knowledge of best practices and principles of guest service industry, including creating positive impressions and interactions, conflict resolution, and promoting safety.
Demonstrated understanding of effective daily operations in a public venue; including Point of Sale (POS) systems
Familiarity with content of exhibits, theaters, concessions, educational programming and Pacific Science Center operations
Awareness of safety, security, and emergency responses
Basic computer skills and familiarity with the Microsoft Office Suite
Skilled customer service provider
Speed and accuracy while handling money
Written and oral communications are clear and effective with all audiences.
Attention to detail and ability to multi-task
Adaptable to changing situations; responsive to time sensitive problem solving
Ability to exercise sound judgment and flexibility should difficult situations arise
Remains positive and uplifting throughout interactions with both staff and guests
Serve the public in a friendly and courteous manner
Dependability and punctuality
Ability to relate well to diverse staff and customers
Properly utilize appropriate resources when escalating guest issues
Must be able to work a flexible schedule including weekends, evenings and holidays.
Previous cash-handling experience

Nice To Haves

High school diploma or equivalent experience
Previous food handling experience

Responsibilities

Warmly greeting visitors by facilitating ticket purchases, entry and exit via validation of tickets.
Tailoring recommendations according to group size, ages, interests, and time
Monitoring guest communications via phone, email, and social media
Responding to inquiries in a manner consistent with Pacific Science Center’s mission and values
Processing transactions in a quick, efficient, and helpful manner
Proactively responding to individual needs with a positive attitude
Being knowledgeable about our Membership program
Conduct ticket and membership sales in accordance with Science Center procedures
Lending support and assistance to supervisors and managers, informing them of security, first aid, lost person, and lost item situations.
Promptly informing other departments, such as Facilities, Exhibits, and Custodial, of malfunctions, damage, or mess.
Assisting in theater maintenance, quality control, and preparing spaces for guests between shows, including end-of-day cleaning and occasionally moving heavy items.
Contributing to the maintenance of valuable PSC assets by guarding against theft of property, performing routine maintenance and cleaning of property, and promptly reporting any malfunctions.
Other duties as assigned.