UTS - Temporary 911 Telecommunicator at UNC Chapel Hill

North Carolina State University•Raleigh, NC

35d

About The Position

The Department is seeking dedicated and reliable 911 Telecommunicators to join the Communications Center on an 11-month contract basis. The primary purpose of this position is to operate the E9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year, ensuring timely law enforcement and emergency response. This role requires the ability to collect, process, prioritize, and disseminate critical information from and to multiple resources and agencies under stressful, high-pressure conditions

Requirements

Education: High School Diploma or equivalent.
Experience: Sufficient experience to demonstrate the ability to work effectively under pressure (Minimum 1 year relevant experience preferred).
Must possess a Basic Telecommunicator Certification from a state criminal justice institution.
Must possess Division of Criminal Information (DCIN) Operator Certification

Nice To Haves

3 + years of 911 telemcommunications experience

Responsibilities

Operate multiple computer systems simultaneously, including CAD (Computer-Aided Dispatch), DCIN (Division of Criminal Information Network), and various alarm systems.
Manage computerized multi-line/channel telephone and radio systems, performing continuous multi-task duties.
Act as a vital link, listening, documenting, and communicating clearly and accurately, both verbally and in writing, over the telephone, radio, and in person.
Accurately interpret audible noises, signals, and tones from various computer operating systems and programs.
Ensure continued, uninterrupted University operations during periods of adverse weather and/or emergency situations that may require the University to close. Employee is required to report to work when scheduled during these types of events.