Template Analyst

University of California San Francisco•San Francisco, CA

About The Position

Please note: duration of approximately six months; will include optional medical benefits, holiday pay and sick leave accrual. The Template Builder supports Ambulatory Capacity Management by designing, building, analyzing, and maintaining provider and ancillary scheduling templates within EPIC. This role serves as a subject matter expert in template design and optimization, utilizing provider utilization reports and workflow analysis to ensure efficient scheduling, improved ambulatory access, and optimal patient flow. The incumbent manages incoming template change requests, evaluates system impact, and ensures alignment with organizational standards and decision trees. The UCSF Faculty Practice Organization (FPO) is made of up of more than 2,500 clinicians across multiple campuses and satellite clinics. The UCSF Patient Care Access team supports the organization’s goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients. We strive to provide care when, where and how our patients need it. The team works closely with practices to support improvement efforts and with various departments across the organization (e.g. marketing, IT) to set strategic goals and develop innovative patient care access solutions. The Ambulatory Capacity Management team supports Patient Care Access by designing, building, and managing the scheduling templates of physicians and advanced practice providers. The team provides a high level of customer service to ambulatory clinic physicians and administrators. Responsibilities include adherence to scheduling template design best practices, execution of service level agreements, alignment with UCSF Clinical Systems change control policies, and support of Patient Access capacity objectives. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.

Requirements

Working knowledge of clinical applications, including EPIC/APeX systems and functions, such as development, implementation, user support, maintenance, system testing, and evaluation.
Demonstrated problem-solving skills, with the ability to quickly diagnose issues and develop multiple effective and timely resolution options.
Strong interpersonal and customer service skills, with the ability to collaborate effectively within a team and provide training and support to clinical providers and staff.
Detail-oriented with proven organizational skills, including the ability to manage time efficiently, prioritize tasks, establish schedules, and complete projects in a timely and cost-effective manner.
Demonstrated written and verbal communication skills, with the ability to clearly and concisely convey technical information to clinical users.
Working knowledge of departmental systems and procedures for documentation and reporting, including the ability to perform testing and analyze and interpret relevant data.
Bachelor’s degree in Health Care Information Technology, Computer Science, or a related field; or an equivalent combination of education, training, and experience.

Nice To Haves

Epic certification(s).
License/Certification EPIC certification preferred.

Responsibilities

Analyze, design, implement, maintain, audit, and evaluate provider and resource scheduling templates in EPIC.
Serve as subject matter expert for template build, design standards, and utilization analysis.
Manage and triage incoming provider template change requests.
Assess impact of changes on workflows, decision trees, system configuration, and organizational standards.
Resolve template build issues in accordance with system-wide template standards.
Evaluate scheduling functionality enhancements to improve throughput and patient access.
Collaborate with clinic leadership and operations managers to optimize provider schedules.
Proactively identify and mitigate barriers affecting ambulatory access and patient flow.
Coordinate template improvements to support operational efficiency and capacity goals.
Troubleshoot and document moderately complex issues related to clinical software, hardware, and operating systems.
Perform root cause analysis, inform management, and implement corrective actions.
Coordinate service and support efforts with Clinical Engineering, IT, network teams, and external vendors as needed.
Participate in user training related to clinical systems and scheduling tools.
Develop training materials, job aids, and documentation.
Maintain clear and consistent written and verbal communication with management, operations teams, and stakeholders regarding scheduling standards, expectations, barriers, and opportunities.