Temp Processing Associate (On-site)

AAA-The Auto Club Group

10h•$14 - $16•Onsite

About The Position

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Primary Duties and Responsibilities: Processes a variety of transactions related to the updating of membership and insurance contracts and other activities requiring special handling in accordance with standard guidelines and procedures. Updates database master records. Drafts correspondence and responds to telephone inquiries from auto clubs and other sources. May receive and process monies through cash terminals and may investigate debit and credit balances on various accounts, resulting in a reallocation or refund of monies to members. Assists in the training of new employees. Follows internal processing guidelines to ensure compliance with established company policies and procedures. Participates in pilot programs and projects as assigned. Receives and processes cash payments; contacts participating auto clubs to correct receipt-cash discrepancies. Keys transactions, balances cash entries, and inputs changes into systems. Researches and adjusts account balances when misapplication/overpayment of monies occurs. Processes disputed charges, returned bank items, writes off service fees, extensions, etc. to correct balances and membership dues payment records. Maintains various records on customer accounts, analyzes data, and prepares reports as required. Analyzes and assists in the resolution of problems within assigned areas. Balances daily payment activity, prepares bank deposits, and completes cash and membership system batch processing for participating automobile clubs. Corresponds with and responds to inquiries from member representatives of participating automobile clubs and other sources regarding dues, billing problems, and cancellations, and to obtain and verify payments, commissions, and other types of information. Performs other duties as assigned.

Requirements

High School Diploma or equivalent
processing transactions and posting to appropriate accounts
investigating and resolving sometimes complex processing problems
performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate (Data entry test will be required at time of interview)
systems inquiry, data entry, and usage of terminal or personal computer
basic business grammar and spelling
business processing procedures
work within time, productivity, and quality constraints
maintain accurate records, including accurate logging, coding, and verifying information
audit records and computer files
gather data and prepare reports
perform basic mathematical calculations, including addition, subtraction, multiplication, division, and percentages
compose routine correspondence, including letters and memos
use of the telephone regularly to receive and relay information
operate an adding machine or calculator
communicate effectively with others in a work environment and with the public
train less senior staff members in departmental procedures
Willingness to rotate within the area as needed to perform various processing or cashiering functions and/or to complete training.
Ability to lift 30-50 Lbs.

Nice To Haves

Utilizing software packages including word processing, spreadsheets and billing software
PPS/POS cashiering system knowledge
Inventory tracking
Document retention knowledge
International Driving Permit experience
Legible Handwriting - strong writing skills for reporting/technical writing. (A writing sample will be required at time of interview)
Phoning customers/members when there is a discrepancy in their IDP application processing

Responsibilities

Processes a variety of transactions related to the updating of membership and insurance contracts and other activities requiring special handling in accordance with standard guidelines and procedures.
Updates database master records.
Drafts correspondence and responds to telephone inquiries from auto clubs and other sources.
May receive and process monies through cash terminals and may investigate debit and credit balances on various accounts, resulting in a reallocation or refund of monies to members.
Assists in the training of new employees.
Follows internal processing guidelines to ensure compliance with established company policies and procedures.
Participates in pilot programs and projects as assigned.
Receives and processes cash payments; contacts participating auto clubs to correct receipt-cash discrepancies.
Keys transactions, balances cash entries, and inputs changes into systems.
Researches and adjusts account balances when misapplication/overpayment of monies occurs.
Processes disputed charges, returned bank items, writes off service fees, extensions, etc. to correct balances and membership dues payment records.
Maintains various records on customer accounts, analyzes data, and prepares reports as required.
Analyzes and assists in the resolution of problems within assigned areas.
Balances daily payment activity, prepares bank deposits, and completes cash and membership system batch processing for participating automobile clubs.
Corresponds with and responds to inquiries from member representatives of participating automobile clubs and other sources regarding dues, billing problems, and cancellations, and to obtain and verify payments, commissions, and other types of information.
Performs other duties as assigned.