Temp, Member Finance

Mechanical Licensing Collective•Nashville, TN

6d•Hybrid

About The Position

In this role, you will demonstrate expertise of processes related to Member Finance; solving issues for Members with deferred royalties and finding non-Members so they can get the royalties they are due. This role requires heavy research skills, strong abilities for handling independent tasks and excellent communication skills. We are a service organization, and this role must be available to support our customers (songwriters and publishers) and the Customer Experience team when they need us.

Requirements

One-year related experience
Proven experience working independently with a high level of dependability
Strong communication skills; especially using persuasion as a means for engaging new Members with The MLC
Strong Excel skills
Experience with handling confidential and proprietary information
Experience with data entry; with consistent accuracy and precision
Excellent interpersonal communication skills; especially with conflict resolution. Able to persistently perform outreach even with possible rejection or non-response; modifying actions to be more effective
Comfortable adapting to change, meeting evolving business needs, and using new technologies

Responsibilities

Research contact information to connect with Members with deferred royalties and non-Members (internet, current account details, Songview, etc…)
Coordinate with third parties, such as Harry Fox Agency (HFA) on account information
Update account details to keep account activity current.
Provide reporting such as aging reports, outreach reports and results of various types of outreach
Continuously building overall knowledge to provide the highest level of customer support
Collaborate with team members and supervisors to develop and improve research strategies
Network with individuals to request/receive introductions to Members with deferred royalties and non-Members
Promptly and professionally responding to all inbound inquiries
As appropriate, transition Members and/or non-Members to Customer Experience for effective resolution of issues or onboarding
Listening to customer feedback and advocating for customer-oriented solutions
Assisting with the 1099 & 1042 research and preparation for reporting
Administer digital 1099s as needed
Applying The MLC’s Guiding Principles to your work and your behaviors
Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
Engaging in a diverse and dynamic team; mentoring team members; continuing with personal development
Inspiring others with your enthusiasm and humility
Embracing The MLC’s leadership values and applying The MLC’s Guiding Principles to your team’s work
Building a dynamic team; mentoring team members; developing future leaders