Temp Desktop Services Technician, Field Service

UNITY BPO-posted 5 months ago
Albuquerque, NM
251-500 employees
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UnityBPO is a Health IT business process and technology company that serves three areas of healthcare: acute care, post-acute, and ambulatory environments. Serving over 70,000 clinicians across the country, UnityBPO is a premier Health IT company that creates value for healthcare entities by reducing costs while dramatically improving the dedicated patient time for clinicians. Our clinical/technical services are unparalleled in the industry, providing healthcare with a remote support model that drives efficiency as well as satisfaction. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

  • Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.
  • Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures.
  • Provide troubleshooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
  • Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolve within target time limits.
  • Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
  • Adapt to consistent changes in the environment critical to success.
  • Learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing.
  • Contribute to ongoing process and procedure improvements to enhance the customer experience.
  • Document all required information into the ticketing system.
  • Proactively identify opportunities to improve the environment and culture.
  • Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
  • High School diploma or G.E.D equivalent and at least one-year experience supporting, troubleshooting and repairing PCs.
  • Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications.
  • Excellent verbal and written communication skills.
  • Must be able to lift/transport moderately heavy objects, such as computers, and peripherals up to 50 lbs.
  • Flexibility to work off schedule when needed.
  • Must keep UnityBPO, patient, and client information confidential.
  • CompTIA A+ certification preferred.
  • Healthcare environment experience preferred.
  • Knowledge of medical-based terms and phrases are a definite advantage.
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