TEMP BPO Senior Representative

NTT America-posted 4 months ago

Full-time

Dallas, TX

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

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Centene is seeking Eligibility & Accounting representatives to assist with Enrollment & Billing (EMB) Back Office activities for Medicaid Lines of Business (LOB). This role involves ensuring the integrity of member enrollment records and providing support for the eligibility load process while coordinating with various departments to resolve issues.

Oversee data integrity of member enrollment records and remittance files transmitted from the state
Provide timely, efficient support for the eligibility load process while coordinating with different departments to resolve issues that arise during the process
Research to correct errors in membership and primary care physician data output
Generate internal reports and analysis as needed
Enter daily eligibility data: New enrollees, changes, and cancellations
Research information on members/subscribers to resolve problems and disputes
Maintain quality and production standards as outlined by client partners, state regulations, and department policies & procedures
Complete volumes in queue within specified turnaround time

Ability to work regularly scheduled shifts from Sunday to Saturday, 7am EST to 8pm EST (40 hours/ 5 days working)
Ability to work in a team environment
Good logical thinking ability
Good English comprehension/written skills, with exposure to MS Office
Good communication skills - both verbal and written
Ability to interact with clients preferred

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TEMP BPO Senior Representative

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