TEMP BPO Senior Representative

NTT America-posted 4 months ago
Full-time
Dallas, TX
5,001-10,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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The Eligibility & Accounting representatives will assist Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid Line of Business (LOB). The role involves overseeing the data integrity of member enrollment records and remittance files transmitted from the state.

  • Provide timely, efficient support for the eligibility load process while coordinating with different departments to resolve issues that arise during the process.
  • Research to correct errors in membership and primary care physician data output.
  • Generate internal reports and analysis as needed.
  • Enter daily eligibility data: New enrollees, changes, and cancellations.
  • Research information on members/subscribers to resolve problems and disputes.
  • Maintain quality and production standards as outlined by client partners, state regulations, and department policies & procedures.
  • Complete volumes in queue within specified turnaround time.
  • Ability to work regularly scheduled shifts from Sunday to Saturday, 7am EST to 8pm EST (40 hours/ 5 days working).
  • Ability to work in a team environment.
  • Good logical thinking ability.
  • Good English comprehension/written skills, with exposure to MS Office.
  • Good communication skills - both verbal and written.
  • Ability to interact with clients preferred.
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