Temp Bell Attendant

ACE HOTEL BROOKLYN LLC • New York, NY

4d • $18 - $25 • Onsite

About The Position

Fortune favors the bold. Ace Hotel Brooklyn seeks kind, curious and industrious humans to join our family Ace Hotel’s home here is in Boerum Hill on the cusp of Downtown Brooklyn, at a geographical Venn diagram of overlapping energies — from the tree-lined streets and brownstones of Cobble Hill and Carroll Gardens all the way down to the restless East River. The ever-evolving intersection of everything. The bell staff is responsible for assisting guests with luggage, escorting guests to rooms and giving property and room orientations, storing and retrieving luggage, delivering packages and other items in the property, providing directions and maintaining property entrance and lobby. The bell staff works closely with the Front Desk staff to coordinate assistance to guests. The bell staff work closely with the third party parking company to coordinate VIP parking needs.

Requirements

• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Strong interpersonal and problem solving abilities, highly responsible & reliable.
• Have superb time management skills.
• Prioritize and organize work assignments, have timely follow up with execution.
• Ability to support all co-workers to reach a common goal and treat them with dignity and respect
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Comply with quality assurance expectations and standards.
• Must be able to maintain a flexible work schedule.
• Ability to comply with physical demands as outlined below.
• High school diploma or equivalent preferred.
• Ability to understand and respond to guest needs in a professional and courteous manner
• Ability to communicate clearly in verbal and written English; additional languages are a plus
• Ability to follow written and verbal instructions
• Ability to use basic problem-solving skills to address guest and operational issues
• Ability to perform basic mathematical calculations as needed
• Ability to stand and walk for extended periods, including the full duration of a shift
• Ability to lift and carry items up to 50 pounds regularly and assist with heavier items as needed
• Ability to push and pull luggage carts and other equipment safely
• Ability to bend, stoop, reach, and lift frequently
• Ability to navigate stairs, ramps, and uneven surfaces
• Ability to work in a fast-paced environment and respond quickly to guest needs
• Ability to communicate clearly with guests and team members

Nice To Haves

• Previous hospitality or customer service experience is preferred but not required.
• Candidates should demonstrate strong communication skills, a guest-first mindset, and the ability to work in a fast-paced environment.

Responsibilities

• Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
• Open doors and assist guests/visitors entering and leaving property.
• Assist with luggage storage and retrieval.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation requests as needed.
• Dispatch bell staff or valet staff as needed.
• Communicate parking procedures to guests/visitors.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
• Develop and maintain positive working relationships with others.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Other duties as assigned.

Benefits

• Generous Discounts: Food & beverage discounts for you and friends across all Ace Hotels worldwide.
• Global Room Rate Discounts: Benefit from exclusive discounts on Ace accommodations worldwide.
• Retail Perks: Access special discounts on Ace retail products.
• Reward & Recognition: We offer various programs and events designed to celebrate and acknowledge the hard work and dedication of our team including annual bonus opportunities.
• Health & Wellbeing: Your wellbeing is our priority. We offer initiatives that support a healthy work-life balance, access to our onsite gym, and a free Employee Assistance Program (EAP).
• Community Engagement: We encourage giving back to the community by providing dedicated volunteer leave so teams can support causes they care about.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees