Temp Agent Experience Coordinator (Downtown Naples)

Job Mobz • Naples, FL

108d • $20 - $24

About The Position

Our client's mission is to help everyone find their place in the world. They were founded in 2012 and have been revolutionizing the real estate industry with their end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. They are currently seeking an Office Admin to join them in their Downtown Naples office!

Requirements

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• Be technologically savvy!
• Experience with both Mac and Google workspaces
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during the stated hours

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, check deposits, and providing first-line support for office-related needs
• Responsible for the overall appearance and organization of the office, ensure cleanliness and overall organization of all areas of the office including reception, conference rooms, kitchen, and general common areas
• Maintain supply inventory, replenishment and regular re-stock orders; staying within budgeting guidelines, ordering & processing deliveries
• Coordinate with vendors to resolve on-site facilities issues, escalating and partnering on large scale facilities issues with our National Workplace team
• Partner with local teammates on event planning and meeting logistics, serving as the single point of contact for ideation, coordination, and execution
• Account manage a small portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
• Promote the adoption of our technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
• Partner with local Agent Experience Managers and Onboarding team on strategy and logistics for welcoming new customers
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What This Job Offers

• Number of Employees: 11-50 employees