Teller - Paramount (TEMP Up to 90 Days)

Banc of California•Paramount, CA

10d

About The Position

The Teller is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. The role of a Teller is to provide exceptional customer service and maintains knowledge of products, fees and stay current on bank offerings that will deepen a customer relationship. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

One year cash handling experience in any industry is required
High School Diploma or equivalent is required
Basic understanding of cash handling and basic knowledge of 10 key (or can learn) is required
Ability to learn key branch systems; basic end-user knowledge of Word and Excel is required
Detailed and accurate; ability to mitigate risks and exercise critical thinking is required
Ability to answer basic questions about products and service client needs is required
Responsive; establishes and maintains relationships internally and externally by understanding needs; can appropriate escalate when needed is required
Engages others in a friendly and reliable manner; ability to write key information via email and communicate basic information via phone is required
Maintains awareness of coming products with ability to answer questions and act with minimum required information is required
Takes appropriate direction, with ability to escalate appropriately and following up across multiple concurrent tasks is required
Accountable for handling appropriate level of risk and making decisions appropriate to level is required
High School diploma or equivalent required

Responsibilities

Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
Answer questions and resolve customer concerns regarding services provided by the Bank.
Assist with vault and ATM balancing
Input hold/stop payments.
Assist in monthly certifications.
Conduct account research.
Contribute to the overall success of the branches audit results
Order supplies and process mail.
Assist with processing and scanning of daily Teller work.
Demonstrate knowledge of wire procedures and be able to assist with wires to meet branch needs
Review and verify daily reports assigned by Branch Management.
Adhere to Bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and Bank assets.
Participate and contribute to the branch’s overall goals.
Follow all established policies and procedures.
Perform other duties and projects as assigned.