Teller Davis Rd, Evans, GA

SRP FEDERAL CREDIT UNION•Augusta-Richmond County, GA

22h•Onsite

About The Position

The Teller position, under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor, is responsible for creating a positive and engaging member experience. This role involves receiving and processing transactions from various types of members and accounts while providing excellent customer service. The Teller is expected to promote a positive image of the Credit Union and fully comply with all SRP Credit Union policies, procedures, guidelines, and service standards, including the Bank Secrecy Act, Patriot Act, and OFAC Policies. Key aspects of the role include referring, selling, and cross-selling Credit Union products and services using a member benefit-based approach, educating members on online and mobile banking services, and proactively deterring fraud. The position requires strong communication, relationship-building, and problem-solving skills in a fast-paced environment.

Requirements

High school diploma or GED.
6 months - at least 1+ year of member/customer service and cash handling experience.
Excellent math skills.
Authentic people skills (outgoing, friendly, approachable).
Member- and mission-focused, with a passion for innovation and community impact.
Strong relationship-building skills.
Excellent written and verbal communication.
Active listening and ability to interpret information effectively.
Team player with a collaborative mindset.
Organized and detail-oriented.
Ability to multi-task and prioritize in a fast-paced environment.
Adaptable and flexible to changing situations.
Strong problem-solving and decision-making skills.
High level of initiative, creativity, and follow-through.
Self-motivated and proactive.
Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
Familiarity with cash handling systems (e.g., teller cash recyclers, cash counters).
Basic accounting and balancing software knowledge.
Ability to use digital banking platforms (online and mobile banking tools).
Experience with document imaging and scanning systems.
Knowledge of CRM software for member/customer interactions.
Proficient in email and calendar management tools.
Basic troubleshooting of office equipment (printers, scanners, vault systems).
Awareness of security and fraud detection tools.

Nice To Haves

Experience with Symitar Episys Core Banking software or similar financial services systems.

Responsibilities

Offer Credit Union products and services to current and potential members using the “member benefit-based approach.”
Comply fully with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
Represent the Credit Union professionally and courteously to members and potential members.
Provide prompt, efficient, accurate, and friendly service in processing transactions.
Refer, sell, and cross-sell Credit Union products and services using a member benefit-based approach to aid members in obtaining their financial goals.
Process cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability.
Adhere to check acceptance policies, obtain proper approval when needed, and proactively act to deter fraud.
Process all other types of teller transactions.
Ask questions during interactions with members and effectively employ excellent listening and communication skills to uncover needs.
Make referrals to the appropriate contacts.
Always exhibit a positive can-do attitude and provide amazing member service.
Advise members concerning Credit Union routine services and policies, including explaining what the Credit Union is (Credit Union philosophy).
Educate members on credit union online and mobile banking services that are convenient for members to conduct their business anytime from anywhere.
Proof work as they are posted to improve accuracy and reduce errors.
Reconcile all transactions at the end of each day, including balancing all cash and checks.
Serve as backup and relief for other Tellers at different locations when needed.
Possess excellent communication skills, including speaking clearly and concisely, and always maintain a pleasant tone and demeanor.
Demonstrate active listening skills and quickly build rapport with others to grow and maintain member relationships.
Demonstrate exceptional teamwork and potentially mentor new employees.
Perform other tasks as assigned by appropriate line supervision.