Full Time Teller - Albertson

FourLeaf Career•Albertson, NY

2d•Onsite

About The Position

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, achieved by hiring incredible people and giving them a great place to work. The Teller contributes to the success of the branch by delivering exceptional member experiences while processing transactions and fostering long-lasting relationships. This role involves processing all financial transactions with accuracy and efficiency, building member relationships, sharing product knowledge, identifying member needs for beneficial FourLeaf products and services, and referring members to platform or business partners for additional opportunities. FourLeaf Federal Credit Union has been committed to the financial well-being of its members for over 80 years, offering a full range of competitive savings and loan products. The company is an award-winning workplace, recognized as a Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. As a credit union, FourLeaf's vision is to enrich the lives of its members, employees, and communities, having been an integral community partner since 2002 through charitable giving and community development programs.

Requirements

High School Diploma or GED
1-4 years of customer service and cash handling experience
PC, Windows, and internet proficiency
Detail oriented
Strong organizational skills
Superior member service
Excellent communication
Time management

Responsibilities

Deliver exceptional member experiences while processing transactions and fostering long-lasting relationships.
Process all financial transactions with accuracy and efficiency.
Build member relationships with the ability to share product knowledge solutions.
Identify member needs to identify beneficial FourLeaf products and services.
Refer members to the platform or business partners when an additional opportunity is identified.
Effectively process financial transactions by utilizing FourLeaf systems in accordance with established policies and procedures.
Process deposits, withdrawals, payments, issuing bank checks, money orders, gift cards and process Speed Deposit and Night Drop transactions, if applicable.
Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements, including determinations for check holds while adhering to funds availability policy.
Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
Manage teller line and drive-up traffic to limit waiting times.
Provide exceptional member experiences by cultivating relationships.
Identify member needs and recommend beneficial products and services.
Refer members to the platform or business partners to further assist the member with their banking needs.
Engage with members as they enter the branch by welcoming them.
Assist with lobby management by checking in with members waiting for platform services.
Process requests that can be managed at the teller line, such as printing of debit cards, submitting fraud claims and disputes.
Support the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control.
Maintain controls, reconciliations and reports as needed or required.
Verify currency, balance individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
Stay abreast and adhere to policies, procedures, and banking regulations.
Identify and handle existing, emerging risks and fraud trends to minimize exposure to members and FourLeaf.
Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
Participate in the overall success of the individual, branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.