PT30 Teller - Conroe Branch

Smart Financial • Conroe, TX

5d • Onsite

About The Position

The Teller position is responsible for delivering superior and efficient service to members of the credit union who interact with the credit union through our branch locations. This person will serve as the face of the credit union and must have a general understanding of credit union processes, products and services. While the primary role of this individual will be to process transactions, this person will also educate members of the credit union about all available service channels for our members. Referrals to other branch employee(s) or departments in the credit union are also a responsibility of this position. This will all be done while meeting or exceeding the set service standards in the branch.

Requirements

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• Previous cash handling experience preferred.
• Previous experience in a customer service environment preferred.
• A high school degree or equivalent
• Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.
• Ability to communicate courteously and professionally
• Computer skills with the ability to handle extensive data entry in an accurate/timely manner
• Microsoft Office, specifically a working knowledge of Word, Outlook, and Excel preferred
• Professional and courteous communication skills – both written and oral
• Strong knowledge of customer service skills
• Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs. and coin bags up to 30 lbs on occasion. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to stand for long periods of time. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a high school graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Nice To Haves

• Previous cash handling experience preferred.
• Previous experience in a customer service environment preferred.
• Microsoft Office, specifically a working knowledge of Word, Outlook, and Excel preferred

Responsibilities

• Process member transactions in an accurate, efficient, and timely manner. Transactions for members include basic servicing of accounts, processing of deposits and withdrawals, accepting loan payments, cashing checks, etc.
• Daily balancing of cash drawers and correcting any discrepancies found.
• Provide information and referrals to members seeking other services including, but not limited to, new accounts, lending, insurance, and investments.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Benefits

• Smart Financial Credit Union offers a competitive salary and excellent top-tier benefits.
• Smart Financial Credit Union has a tuition reimbursement program; part-time-time employees can receive up to $2,000 per year in tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees