Full Time Teller - Bay Shore King Kullen

FourLeaf Federal Credit Union•Town of Islip, NY

1d•$20

About The Position

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work. The Teller contributes to the success of the branch by delivering exceptional member experiences while processing transactions and fostering long-lasting relationships. Responsible for processing all financial transactions with accuracy and efficiency. The expectation is to build member relationships with the ability to share product knowledge solutions, identify member needs to identify beneficial FourLeaf products and services and refer members to the platform or business partners when an additional opportunity is identified. Monday to Saturday availability required.

Requirements

High School Diploma or GED.
1-4 years of customer service and cash handling experience.
PC, Windows, and internet proficiency.
Detail oriented, strong organizational skills, superior member service, excellent communication, and time management.

Responsibilities

Effectively process financial transactions by utilizing FourLeaf systems in accordance with established policies and procedures. This includes but is not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards and process Speed Deposit and Night Drop transactions, if applicable.
Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. i.e. making determinations for check holds while adhering to funds availability policy.
Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
Manage teller line and drive-up traffic to limit waiting times.
Provide exceptional member experiences by cultivating relationships.
Identify member needs and recommend beneficial products and services.
Refer members to the platform or business partners to further assist the member with their banking needs.
Engage with members as they enter the branch by welcoming them.
Assist with lobby management by checking in with members waiting for platform services.
Process requests that can be managed at the teller line. Ex: printing of debit cards, submitting fraud claims and disputes, etc.
Support the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control.
Maintain controls, reconciliations and reports as needed or required. This includes, but is not limited to verifying currency, balancing individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
Stay abreast and adhere to policies, procedures, and banking regulations.
Identify and handle existing, emerging risks and fraud trends to minimize exposure to members and FourLeaf.
Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
Participate in the overall success of the individual, branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.