Teller Augusta West Parkway

SRP FEDERAL CREDIT UNION•Augusta, GA

7d•$17 - $17•Onsite

About The Position

Under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor, create a positive and engaging member experience. Receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service. Promotes a positive image of the Credit Union both inside and outside the workplace.

Requirements

High school diploma or GED.
6 months -at least 1+ year of member/customer service and cash handling experience.
Excellent math skills.
Authentic people skills (outgoing, friendly, approachable)
Member- and mission-focused, with a passion for innovation and community impact
Strong relationship-building skills
Excellent written and verbal communication
Active listening and ability to interpret information effectively
Team player with a collaborative mindset
Organized and detail-oriented
Ability to multi-task and prioritize in a fast-paced environment
Adaptable and flexible to changing situations
Strong problem-solving and decision-making skills
High level of initiative, creativity, and follow-through
Self-motivated and proactive
Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint)
Ability to use digital banking platforms (online and mobile banking tools)
Basic troubleshooting of office equipment (printers, scanners, vault systems)

Nice To Haves

Experience with Symitar Episys Core Banking software or similar financial services systems (preferred)
Familiarity with cash handling systems (e.g., teller cash recyclers, cash counters)
Basic accounting and balancing software knowledge
Experience with document imaging and scanning systems
Knowledge of CRM software for member/customer interactions
Proficient in email and calendar management tools
Awareness of security and fraud detection tools

Responsibilities

Responsible for offering Credit Union products and services to current and potential members.
Credit Union services are to be promoted using the “member benefit-based approach.”
Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
Represents the Credit Union professionally and courteously to members and potential members.
Provides prompt, efficient, accurate, and friendly service in processing transactions.
Is responsible for referring, selling, and cross-selling Credit Union products and services.
Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.
Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability.
Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud.
Processes all other types of teller transactions.
Ask questions during interactions with members and effectively employ excellent listening and communication skills to uncover needs.
Makes referrals to the appropriate contacts.
Always exhibits a positive can-do attitude and provides amazing member service.
Advises members concerning Credit Union routine services and policies, including explaining what the Credit Union is (Credit Union philosophy).
Educates members on credit union online and mobile banking services that are convenient for members to conduct their business anytime from anywhere.
Proofs work as they are posted to improve accuracy and reduce errors.
Reconciles all transactions at the end of each day, including balancing all cash and checks.
Serves as backup and relief for other Tellers at different locations when needed.
Possesses excellent communication skills, including speaking clearly and concisely.
Always maintains a pleasant tone and demeanor.
Demonstrates active listening skills and quickly builds rapport with others to grow and maintain member relationships.
Demonstrates exceptional teamwork and potentially mentors new employees.
Other tasks may be assigned by appropriate line supervision.