Pipeline Full Time Teller - Keyser MD
About The Position
Thank you for your interest in joining our team! You are applying to a pipeline requisition . This is not for a specific open position, but rather a way for us to keep your information on file and consider you when a suitable role becomes available. Because this is part of our ongoing talent sourcing process, it may take longer than usual to receive updates or a response regarding your application. We appreciate your patience and look forward to connecting when the right opportunity arises. Overview: Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.
Requirements
- High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrated exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
Nice To Haves
- Bilingual based on branch needs
Responsibilities
- Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
- Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
- Accurately balance and process customer transactions efficiently following Bank Policy.
- Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
- Transition identified sales opportunity and provide introduction to appropriate banking partner.
- Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
- Process customer/account maintenance accurately.
- Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Benefits
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
- As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
