Part Time Teller Trainee Lowell - Gorham St Branch

Rockland Trust Career Site•Lowell, MA

6d•Onsite

About The Position

As a Teller Trainee at Rockland Trust, you are at the heart of our branches and the frontline of customer service, proactively exploring customer needs and offering personalized advice that serves to develop and maintain relationships. Each day, you create a memorable experience for customers whilst contributing to the fulfillment of branch and company goals in a meaningful way. With a positive, can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for providing efficient, effective, and courteous customer service while performing a variety of transactions. You are the friendly face of Rockland Trust, promoting our mission and helping customers navigate the world of banking. At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they’re empowered to make a difference for our customers and communities. As one of The Boston Globe’s “Top Places to Work” for the past fourteen years, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we’ve built a workplace that enhances our colleagues’ lifestyle and inspires them to reach their full potential. For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts and Rhode Island.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Comfortable using technology, including computers, to facilitate the achievement of business goals.
Sales and service-oriented personality.
Ability to maintain a professional appearance.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, with long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
Ability to successfully complete our training program

Nice To Haves

Candidates should have 1-2 years prior teller experience or cash handling/customer service skills.

Responsibilities

Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
Make decisions alongside immediate supervisor, which may become more extensive as position gains in knowledge and experience.
Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust’s Teller Training.
Perform any other duties as assigned by management.