Teller Team Lead - Fargo

First Community Credit Union • Fargo, ND

1d

About The Position

About FCCU
FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.
Core Values-Strengthen Community by helping members grow and thrive.
Community-Our Communities define who we are "People Helping People."
Integrity-We will live and work with uncompromised integrity.
Passion-We will display passion in our work and service to our membership.
Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.
Job Responsibilities
Our goal is to meet our members' financial needs with extraordinary personal service. This passion for quality and people-focused care is also evident in how we treat our employees.
Arrive each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of community trust.
Cheerfully and in a professional manner, you greet them in person, on the telephone, or by email and enjoy developing and nurturing relationships as you serve their financial needs.
Responsible for branch cash levels to include ordering cash, following cash levels assigned, verifying cash received, filling teller cash orders, maintaining full vault security and balancing vault cash nightly.
You have opportunities to utilize your product knowledge and cross-sell financial products and services to meet their current and future financial needs.
You will have the ability to open new accounts, secure retail loans, process transactions and cross-sell products and services to meet members' financial needs and increase member satisfaction.
Responsible for department recruiting, staffing, training and development, timekeeping and performance management.

Requirements

• High school diploma or GED
• Previous cash-handling
• Ability to train others and demonstrate strong leadership qualities
• Competitive team player, with a positive attitude willing to learn and adapt to change
• Ability to communication, both written and verbal
• Detail-oriented and able to work in a fast-paced member service environment

Responsibilities

• Provide unsurpassed customer service to our members
• Greet members in person, on the telephone, or by email
• Develop and nurture relationships as you serve their financial needs
• Responsible for branch cash levels to include ordering cash, following cash levels assigned, verifying cash received, filling teller cash orders, maintaining full vault security and balancing vault cash nightly.
• Utilize your product knowledge and cross-sell financial products and services to meet their current and future financial needs.
• Open new accounts, secure retail loans, process transactions and cross-sell products and services to meet members' financial needs and increase member satisfaction.
• Responsible for department recruiting, staffing, training and development, timekeeping and performance management.

Benefits

• We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more.
• While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED