Teller Supervisor (Full Time) - Houston, Waugh Drive

PROSPERITY BANK • Houston, TX

just now

About The Position

Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

Requirements

• High school graduate or equivalent.
• A thorough knowledge of Teller operations and procedures.
• Good understanding of Bank operations
• Understanding of Bank philosophy.
• Knowledge of basic accounting.
• Minimum of 2.5 years successful Teller experience
• Same requirements as a Teller III
• Facilitates GS3 (Gold Star Sales and Service) program for Tellers on team, if applicable to Banking Center
• Completes Teller Performance Score Cards, if applicable to Banking Center
• Completes Teller Assessments
• Assists with operational audits.
• Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager
• All aspects of the Teller line
• General New Account knowledge and Online Banking
• Ability to help customers with Teller and Personal Banker duties.
• Assist the Banking Center Manager with ongoing development and coaching of the Teller Team
• Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.
• Maintains all retention and logs to the standard of the bank.
• All aspects of Personal Banker position with intention of becoming a Personal Banker
• All aspects of the branch with the intention of becoming a Banking Center Manager
• Continued training to maintain an up-to-date knowledge of banking procedures and compliance.
• Excellent communication and leadership skills.
• Supervisory and training abilities.
• Uses good judgement for sound decisions.
• Professional appearance, dress, and attitude.
• Solid math skills.
• Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.

Responsibilities

• Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.
• Assumes responsibility for ensuring and effectively performing customer service functions.
• Effectively supervises area personnel, ensuring optimal performance.
• Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.
• Assumes responsibility for related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees