Teller Supervisor (Full Time) - Bryan

Prosperity Bank•Bryan, TX

13d

About The Position

Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Responsible for smooth flow of Teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

Requirements

High school graduate or equivalent.
A thorough knowledge of Teller operations and procedures.
Good understanding of Bank operations
Understanding of Bank philosophy.
Knowledge of basic accounting.
Excellent communication and leadership skills.
Supervisory and training abilities.
Uses good judgement for sound decisions
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.

Responsibilities

Ensuring and performing efficient, effective, and professional Teller operations.
Ensuring that all Teller functions are correctly performed and are in accordance with established polices and standards.
Ensuring that all security procedures are followed.
Coordinating Teller operations by assisting in assigning work and distributing workflow.
Answering Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems.
Explaining policies and procedures to customers.
Making judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
Investigating Teller out-of-balance conditions and institutes corrective procedures.
Assisting in finding balancing errors.
Ensuring that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.
Performing Teller paying and receiving functions as required.
Maintaining an inventory of cashier's checks, money orders, receipts, travelers checks, and other negotiable items for use in the Teller area
Monitoring needs of New Accounts and provides back up as necessary
Ensuring and effectively performing customer service functions.
Resolving customers’ requests, problems, and questions promptly or refers appropriately.
Presenting and explaining Bank services and products to customers and assists in meeting their financial needs.
Answering questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
Receiving and directing customers and telephone calls.
Performing file maintenance and account changes as needed.
Keeping customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
Maintaining and projects the Bank's professional reputation.
Actively cross sells Bank products and services.
Effectively supervising area personnel, ensuring optimal performance.
Providing leadership to personnel through effective objective setting, delegation, and communication.
Ensuring that personnel are well trained, effective, and optimally used.
Providing personnel with sales training according to Prosperity’s sales philosophy
Monitoring tellers to insure compliance with policy, procedures and sales culture
Tracking individual employee progress and assists with performance appraisals as required.
Assisting and supporting personnel as needed.
Assume the management role in the absence of the lobby manager.
Establishing and maintaining effective communication and coordination with branch and area personnel and with management.
Coordinating Teller duties and responsibilities with related functions within and outside of the branch.
Keeping management informed of area activities and of any significant problems.
Completing required reports and related documents promptly and accurately.
Attending meetings as required.
Ensuring that work areas and equipment are clean and well maintained.
Performing procedures for opening and closing of operations, including vault, alarm, and door duties.
Replacing Tellers as needed.
Performing related clerical functions as required.