Teller Supervisor (Full-Time) - Peoria

CIBM BANK • Peoria, IL

112d • $17 - $20

About The Position

CIBM Bank is looking for a motivated, reliable and customer-focused individual to join our team as a Teller Supervisor. Our Teller Supervisors are the forefront of our exceptional customer service. This individual will provide personalized education and expert recommendations to customers on a variety of banking products and services that we have to offer. If you're passionate about delivering exceptional customer service, have a strong sales background, and excel in communication, we’d love for you to join our team at CIBM Bank!

Requirements

• Knowledge of banking regulations and practices consistent with that normally obtained through 18 months of education or training beyond high school, or equivalent.
• Skills and abilities sufficient to perform the essential functions--such as customer service and transactional duties, data entry, basic mathematical calculations, and communication skills.
• The ability to lift 50 lbs.

Nice To Haves

• Approximately two years of experience in banking or a related field.
• Knowledge of bank regulations.
• Proficiency in using computer software for typical office applications.

Responsibilities

• Managing the day-to-day operations in the branch Retail department.
• Providing quality customer service by accurately processing transactions in a professional and courteous manner.
• Managing and monitoring the activities and performance of the branch Retail department and subordinates.
• Accurately approving customer transactions.
• Accurately processing customer transactions, including but not limited to counting cash, accepting deposits, and processing withdrawal requests.
• Promoting bank products and services, including recognizing opportunities for referrals to Retail Banking, Commercial Banking, and other lines of business.
• Participating in sales campaigns by educating customers on the benefits of the targeted products and services.
• Assisting customers with accounts and other related inquiries.
• Strictly adhering to bank policies, procedures, and controls over customer transactions, cash and security.
• Providing guidance and training to branch retail staff.
• Monitoring subordinates compliance with bank policies, procedures, and controls over customer transactions, cash and security.
• Providing administrative support to other retail and lending staff to meet the needs of the customer and assist in the sales efforts of the facility.
• Effectively and fluently communicating with customers, co-workers, and other business contacts within a culturally diverse work environment.
• Developing and maintaining effective working relationships at all levels by proactively participating and contributing to a positive work environment.

Benefits

• Health, dental, and vision coverage.
• Disability insurance.
• Life insurance.
• 401(k).
• Generous paid time off, including vacation, personal, and sick days.
• Paid federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees