Teller Supervisor (Full Time) - Cypress

Prosperity Bank • Cypress, TX

432d

About The Position

The Teller Supervisor is responsible for overseeing the daily operations of the Teller line, ensuring efficient and professional service to customers. This role involves coordinating work assignments, training staff, and maintaining compliance with bank policies and security procedures. The supervisor also plays a key role in customer service, resolving issues, and promoting bank products and services.

Requirements

• High school diploma or equivalent.
• Thorough knowledge of Teller operations and procedures.
• Good understanding of Bank operations and philosophy.
• Knowledge of basic accounting principles.
• Excellent communication and leadership skills.
• Supervisory and training abilities.
• Solid math skills and ability to operate related computer software.

Nice To Haves

• Experience with Microsoft Excel and Windows applications.

Responsibilities

• Ensure efficient and effective Teller operations in accordance with established policies and standards.
• Coordinate Teller operations by assigning work and distributing workflow.
• Assist Tellers with complex transactions and customer relations problems.
• Ensure that each Teller balances at the end of each day and that all monies are secured according to procedures.
• Perform customer service functions, resolving requests and problems promptly.
• Supervise area personnel, providing leadership and training to ensure optimal performance.
• Establish and maintain effective communication with branch personnel and management.
• Complete required reports and documents accurately and promptly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED