Teller Retail Banker II

Woodforest National Bank•East Peoria, IL

11h

About The Position

At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country! Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include: Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers. Processing transactions, opening accounts, and performing account maintenance. Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines. Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Requirements

3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree.
Must be positive and engaging.
High School Diploma or equivalent required.

Nice To Haves

Previous instore banking experience is preferred, but not required.

Responsibilities

Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
Processing transactions, opening accounts, and performing account maintenance.
Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Benefits

Woodforest offers a comprehensive benefits package.
Benefits include 11 holidays, sick leave accrued at 4.62 hours per pay period (bi-weekly).
All new regular, full-time employees receive vacation and paid leave time according to their hire date: New hires (below SVP) hired Jan/Feb/Mar/Apr = 5 days (40 hours) Vacation and 5 days (40 hours) paid leave New hires (below SVP) hired May/Jun/Jul/Aug = 5 days (40 hours) paid leave New hire (below SVP) hired Sept/Oct/Nov/Dec = Not eligible for Vacation. Paid leave accrual is determined by the employee’s specific hire date.
For a complete list of benefits please see link for more information: https //www.woodforest.com/media/ypejqzwn/woodforest_benefits_overview-04-25.pdf
Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.
401(k) Company Match Woodforest adds 50₵ for each $1 you save (up to 6% eligible pay), which is used to purchase Woodforest stock each month.
Opportunities for Long-Term Growth Take advantage of growth opportunities and professional development to advance in your career.
Banking Products & Services providing convenience, financial savings, and enhanced support to help you achieve your financial goals.
Competitive Base Pay and regular compensation reviews to ensure you continue to earn competitive pay.
Medical Coverage from the first day of the month following your date of hire at an affordable cost!
Long-Term Disability & Life, AD&D Insurance 100% paid for by Woodforest plus other benefits that will help ensure you and your family are confident and well-prepared for whatever comes your way.
Well-being Program (Employee Assistance Program) that helps you take care of your physical, mental, and financial health.
Resource Champions are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.