Teller Part Time (25 hrs)

Hancock Whitney Bank • Lafayette, LA

400d

About The Position

The Teller position at Hancock Whitney is a part-time role focused on delivering exceptional client service through accurate cash handling and personalized interactions. The role emphasizes building client relationships, educating clients on digital solutions, and ensuring compliance with banking regulations.

Requirements

• High School Diploma or GED.
• 6 months of cash handling or teller experience preferred.
• Previous sales and referral experience preferred.

Responsibilities

• Build, maintain, and grow client relationships through quality, personalized client interactions.
• Process client transactions including deposits, withdrawals, check cashing, and money orders.
• Handle client servicing requests such as service charge clarity and account maintenance.
• Maintain knowledge of products, services, and processes offered by the bank.
• Achieve outbound phone call targets to educate clients on digital solutions.
• Educate clients on mobile, online, and ATM offerings for convenience.
• Refer clients to internal business partners based on their needs.
• Assist with financial center duties including opening and closing the vault and balancing the drawer.
• Manage operational loss and seek supervisory overrides for transactions outside of authority.
• Utilize equipment accurately and remain knowledgeable about its functionality.
• Adhere to professionalism standards in demeanor, dress, and station orderliness.
• Mentor and coach fellow associates on policy and procedure compliance.
• Manage lobby traffic by engaging and directing clients.
• Perform client research as needed.
• Complete other duties and special projects as assigned by management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED