Td Securities USA-posted 8 months ago
$23 - $29/Yr
Part-time • Entry Level
Securities, Commodity Contracts, and Other Financial Investments and Related Activities

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions. The position executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store. Responsibilities include performing customer transactions, processing cash transactions, responding to customer inquiries, engaging in lobby leadership, and ensuring compliance with operational activities.

  • Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store.
  • Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
  • Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
  • Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary.
  • Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
  • Understands customer preferences with banking and educates customers on self-service/digital options that meet their needs.
  • Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.
  • Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
  • Ensures compliance when completing operational activities in accordance with company guidelines and regulations.
  • Verifies customers' identities by following customer authentication policies & procedures.
  • Balances cash drawers, ATMs, and Teller Cash Dispensers as necessary.
  • Adheres to safe deposit box procedures/operations and guidelines.
  • Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.
  • Accountable for ensuring confidential customer information is securely stored throughout the day.
  • Understands the importance of and follows dual control.
  • Follows all security and audit measures to minimize potential loss.
  • Utilizes bank tools and processes to detect, address and prevent fraud.
  • Expected to complete all required in-classroom training and online training by established due dates.
  • High school diploma or GED.
  • 6 months work related experience preferred; or equivalent can be demonstrated through volunteering, education, or military experience.
  • Ability to work during operating hours to include weekends, evenings, holidays as scheduled.
  • Demonstrated Customer Service skills preferred.
  • Strong organizational skills.
  • Detail-oriented.
  • Ability to function in a fast-paced and changing environment.
  • Excellent communication skills with ability to be concise, clear and consistent.
  • Base salary and variable compensation/incentive awards.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
  • Banking benefits and discounts.
  • Career development opportunities.
  • Reward and recognition programs.
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