Teller Operations Supervisor - Tulsa (61st & Lynn)
About The Position
The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers. Duties will include, but are not limited to, the following: Coach Tellers to effectively identify opportunities with the customers they service Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls Perform monthly surprise cash audits as well as month-end audit procedures Greet customers and facilitate a welcoming and customer-focused environment Build and maintain relationships with customers to help identify financial products and services that meet their needs Process routine customer transactions as well as assist Tellers with more complex transactions Respond to customer inquiries and concerns to create positive solutions/outcomes This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
Requirements
- A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
- Demonstrated leadership experience
- Experience must include teller servicing and/or operational responsibilities
- Proven knowledge of banking products and services as well as standard banking procedures and regulations
- Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense
- Excellent customer service skills, including oral and written communication
- Ability to work effectively as a team member and with customers
- Careful attention to detail and strong organizational skills
- Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
- Strong work ethic and high integrity
- Strong computer skills and proficiency with all Microsoft Office applications
- This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.
- Candidates must be available to work weekend hours.
Responsibilities
- Coach Tellers to effectively identify opportunities with the customers they service
- Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
- Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
- Perform monthly surprise cash audits as well as month-end audit procedures
- Greet customers and facilitate a welcoming and customer-focused environment
- Build and maintain relationships with customers to help identify financial products and services that meet their needs
- Process routine customer transactions as well as assist Tellers with more complex transactions
- Respond to customer inquiries and concerns to create positive solutions/outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
