Teller Operations Manager/Customer Service Representative

Florence Bank•Williamsburg, MA

3d•$24 - $36•Onsite

About The Position

Manages all aspects of the teller line to ensure quality customer service is provided, while adhering to policies, procedures, and security. Handles various customer transactions in a courteous, professional, and accurate manner. Provides superior customer service to customers while placing an emphasis on relationship building.

Requirements

High school diploma or GED, plus CFT or additional college courses.
Two (2) to four (4) years of teller experience, with demonstrated leadership and supervisory skills.
Proven ability to meet deadlines.
Excellent communication and interpersonal skills.
Willingness to objectively and continuously analyze, review, and update procedures.
Proven ability to perform multiple tasks, prioritize duties, and delegate responsibilities.
Strong knowledge of current technology and ability to adapt to changing technology.

Nice To Haves

Senior/Head Teller experience preferred, but not required.

Responsibilities

Consistently provides superior professional service to internal and external customers.
Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
Has a clear understanding of all policies; performs normal teller duties.
Oversees the management of teller line employees. Coaches, trains, and develops tellers.
Assist with the writing and delivery of performance evaluations and disciplinary counseling, identifies training and development opportunities, provides coaching and feedback.
Approves policy exceptions, overrides transactions, and responds to customer complaints.
Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions.
Responsible for balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits.
Manages the night depository function.
Processes foreign currency purchases and sales.
Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate for each cash transaction in excess of $10,000.
Supports management and assists with the implementation of new policies and procedures.
Opens, maintains, and services deposit accounts and ancillary services.
Demonstrates and understanding of trust, POAs, and estates.
Professionally answers questions and resolves problems for customers and staff.
Performs a variety of customer service-related tasks including, but not limited to, redeeming US Savings Bonds, wire transfers, and notarizing documents.
Creates awareness about products and services through needs exploration and rapport building. Makes referrals as appropriate.
May act as safe deposit custodian by establishing and closing contracts, processing payments, and providing box access.
Provides support to all branches.